Need help? Email [email protected] with what happened and your phone model. We usually answer within a day.
I bought something and didn't get it
Open the game, go to Settings and tap Restore Purchases. If it still isn't there, email us with the date of the purchase; Apple's receipt email has it.
Refunds
Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com.
I got a new phone. Where is my progress?
Progress is saved on the phone you play on. Purchases of permanent items can be restored with Restore Purchases; coins and gems that were already spent stay with the old save.
The game has no sound
Check that Sound and Music are on in the game's settings, and that your phone's silent switch is off.
I have an idea for the game
We'd love to hear it. Email us; new trades and towns come from player ideas.